IT Support Technician | Regional Desktop Team

IT Support Technician (Tier 2 Support)

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.

Gundersen Health System is looking to add an IT Support Technician (Tier 2 Support) to our Regional End User Computing Team!

What You'll Do:

You will be responsible for second-level technical customer service to the healthcare computer end-user community both over the phone and at the workstation, including installation and repair. This position also reports and obtains status for all problems related to Information Systems, tracks the issues, and provides effective follow-up. You'll provide support for authorized software and hardware configurations, maintain PC hardware and software at the desktop level, work with other team members to escalate and resolve issues as needed, and follow appropriate procedures related to customer support. You'll diagnose and identify repair options and implement solutions for end users, and may also serve as a resource for junior team members.

Major Responsibilities Include:

• Requires monitoring responsibilities that include identification, isolation and escalation of problems relating to hardware, software and network related issues, working with Information Systems staff to provide timely and accurate resolution of problem/situation.
• Assists in diagnosing problems, identifying repair options and implementing solutions for end users.
• Responsible for the day-to-day clinic and hospital computer support.
• Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter.
• Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.

What's Available:

• Fulltime, 80 hours biweekly (1.0 FTE)
• Schedule: Monday-Friday Days
• Location: This role will require providing on-site support across multiple locations, including: Wabasha, Alma, Mondovi, Arcadia Ambulance and Arcadia Wellness Center.

What You'll Need:

• Associate degree required or equivalent years of experience and education
• One year of previous work experience in IT Support/Helpdesk
• Valid Driver's License (DL)
• Strong Customer Service Skills
• Ability to work well independently

In addition to this meaningful and important work, we offer a competitive benefits package:

• Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement
• Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays
• Health/Wellness: GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts
• Professional Development: Tuition Invest Program totaling up to $3k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center
• DEI: 12 months of Celebration to include monthly educational events
• Other: 18% discount on data plan through Verizon, 20% discount at Gundersen locations for services not covered by insurance

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer