Senior Account Manager - Detroit

Senior Account Manager - Detroit

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Guild is hiring a Senior Account Manager in the Detroit area. The Senior Account Manager role sits on the Employer Partner Services team and is a commercially focused position accountable for managing Guild's mid-sized enterprise partners. Senior Account Managers own the overall health and performance of a portfolio representing ~$3 - $7M in annual revenue, with direct responsibility for renewals, growth, and client satisfaction.

This role requires strong relationship management skills, commercial discipline, and the ability to execute against revenue and retention goals. Account Managers partner with client stakeholders to ensure program success while identifying opportunities for increased growth. They collaborate closely with Guild cross-functional teams to deliver outcomes that meet client expectations and align with Guild's value proposition.

Success in the role depends on strong communication, account planning, and the ability to balance day-to-day execution with strategic thinking.

Key Responsibilities:

Revenue Ownership & Growth

• Own renewal strategy and execution for a $3 - $7M revenue portfolio, ensuring timely and favorable outcomes.
• Drive revenue expansion through upsells, cross-sells, and new solution adoption.
• Proactively identifying budget risks and opportunities based on forecasts.

Account Leadership

• Lead annual and quarterly account planning, co-developing success roadmaps with executive partners.
• Translate customer business priorities into clear, measurable outcomes that align with Guild's offerings.
• Develop and execute commercial strategies that maximize both client and Guild business value.

Relationship Management

• Build deep, trusted partnerships with executives across complex organizations, from day-to-day contacts to VP+.
• Serve as the "face of Guild" for senior stakeholders, driving alignment and influencing long-term strategy.
• Effectively navigate client decision-making processes to accelerate deal cycles and close opportunities.

Commercial & Financial Acumen

• Partner with Finance and internal stakeholders to ensure budget attainment, margin health, and profitability.
• Use data and insights to build compelling business cases for client investment in Guild solutions.
• Monitor account-level P&L performance and lead strategies to mitigate risk or underperformance.

Cross-Functional Leadership

• Mobilize internal Guild stakeholders across delivery, product, and marketing to support client outcomes and growth.
• Escalate and resolve client challenges, ensuring issues are addressed quickly and effectively.
• Champion customer voice internally, influencing product and delivery roadmaps to strengthen Guild's market positioning.

Skills & Experience:

Required:

• 4–6 years of account management, enterprise sales, or client success experience with measurable impact on revenue growth.
• Proven track record of managing enterprise or mid-market accounts and meeting revenue/retention goals.
• Strong financial acumen with ability to manage and influence budgets and drive profitability.
• Skilled in renewals, upsells, and contract negotiations.
• Experience in account planning and collaborating with senior client stakeholders.
• Please note this role is required to be based in the Detroit area due to location of clients.

Competencies/Attributes

• Commercial mindset: seeks opportunities for growth and value creation.
• Strong communication and relationship-building skills.
• Business acumen with ability to connect client needs to Guild solutions.
• Analytical and data-driven in decision-making.
• Proactive, resilient, and resourceful in managing complex client environments.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $120,000 - $155,000, variable compensation (bonus), and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.