Service Desk Support - Remote Eligible

User Support

None

Ability to Obtain Public Trust

Job Family: User Support

Travel Required: None

Clearance Required: Ability to Obtain Public Trust

What You Will Do:

We take pride in making a real difference in people's lives and are committed to excellence and high standards by introducing industry techniques and current technologies to benefit the government. We are looking for teammates dedicated to providing work that is impactful, in a collaborative environment, and who truly enjoy resolving challenges for internal and external users.

You will assist with the implementation and execution on technical initiatives and solutions

You may influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication

You can achieve operational targets within job area with direct impact on results

You will execute daily work within existing procedures and guidelines

You may influence other technical staff through explanation of facts, policies and practices related to job area

You will communicate with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement

What You Will Need:

Bachelors' Degree, Additional FOUR (4) years' experience in lieu of Degree

Minimum TWO (2) years' Experience working as a service/support/help desk engineer

Solid understanding of web technologies and basic networking principals

History of providing exceptional customer service, working collaboratively, and building relationships with clients and internal teams

Work with teammates and managers to improve existing, and propose new, processes for increased team efficiencies

Must be US Citizen, able to obtain and maintain a Public Trust.

What Would Be Nice To Have:

At least 2 years of working remotely

Experience with Kanban boards and Atlassian tools including JIRA and Confluence

Knowledge of Agile processes, organizations and terminologies Experience with remote communication and collaboration tools including Slack, MS Teams and Zoom

Experience with technologies such as Splunk, Postman, Swagger and Datadog

Experience in IT system administration in a government environment

The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Parental Leave

401(k) Retirement Plan

Group Term Life and Travel Assistance

Voluntary Life and AD&D Insurance

Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

Transit and Parking Commuter Benefits

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Care.com annual membership

Employee Assistance Program

Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Position may be eligible for a discretionary variable incentive bonus

About Guidehouse:

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.