In - house Agency Operations Lead

Agency Operations Lead

The Agency Operations Lead will play a critical role in driving efficiency, transparency, and scalability across Guardian’s in-house creative agency. This role serves as the connective tissue between people, process, and tools, ensuring that our Enterprise Marketing teams can deliver high-quality work efficiently and effectively. The ideal candidate is equal parts systems thinker, project manager, and problem solver who thrives on bringing order to complexity.

Key Responsibilities

• Serve as the day-to-day Workfront administrator for the Enterprise Marketing organization
• Manage and maintain templates, forms, reports, and dashboards
• Troubleshoot user issues, manage updates, and oversee intake workflows
• Conduct training sessions for new users
• Partner with IT and the Workfront governance team to implement system enhancements

• Support resource allocation by maintaining an up-to-date view of workload across teams
• Partner with Creative, IMM, and PM to balance staffing needs and priorities
• Track and report on utilization, forecasting, and capacity metrics
• Maintain freelance and vendor resourcing trackers

• Identify bottlenecks and inefficiencies in workflows; design and implement process improvements
• Develop and maintain standard operating playbooks

• Manage awards submissions, creative recognition initiatives, and vendor surveys
• Coordinate external vendor evaluations (biannual surveys performance feedback, etc.)
• Assist with operational reporting and executive summaries for senior leadership

Qualifications

• 10+ years in marketing agency operations, or project management within a creative or marketing environment
• Hands-on experience as a Workfront administrator
• Strong analytical, organizational, and problem-solving skills
• Proven track record in driving process optimization and change management
• Exceptional communication and collaboration abilities; able to work across disciplines
• Comfortable operating in a fast-paced, evolving environment with multiple stakeholders

Location

• This role is hybrid with 3 days a week out of our Hudson Yards NY office

Salary Range

$103,450.00 - $169,960.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development, and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.