Specialist I, Payor Partnership Support - Remote Eligible

Specialist I, Payor Partnership Support

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

We are looking for a Specialist I, Payor Partnership Support to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You'll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team's manager. This position requires a work shift of Monday-Friday, 12pm-9pm EST.

What You'll Be Doing:

• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
• Meet with your manager to discuss QA, accept feedback and improve communications

The hourly compensation range for this position is $21.63 - $23.08 USD.

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

You'll Be a Good Fit If:

• You are able to work Monday-Friday, 12pm-9pm EST.
• You have at least 2 years of experience in customer support (healthcare billing a plus).
• You have at least 1 year of experience assisting customers over the phone, via live chat, and email support.
• You can easily pivot and multitask
• You can adapt easily to an ever changing environment
• You have very high attention to detail
• You desire to work in a contact center environment
• You take initiative and have a can do attitude towards investigating and solving problems
• You are a naturally empathetic individual
• You have experience with and knowledge of health insurance/billing
• You stay cool, calm and collected under intense interactions
• You have a consultative and empathetic attitude
• You have an intermediate level of technical understanding
• You have experience working with large databases and multiple tools simultaneously

If you don't meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Wellness benefits include (but are not limited to): Flexible working hours, Flexible Time Off, Company-wide winter break, Mental health mornings (2 hours each week), Wellness Stipend, In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process. We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact recruiting@growtherapy.com.If you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact recruiting@growtherapy.com. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.