Healthcare Provider Support Specialist - Remote Eligible

Healthcare Provider Support Specialist

Join GrowthAssistant as a Healthcare Provider Support Specialist! Join our team and help healthcare providers focus on what they do best—caring for patients. You'll own scheduling, triage requests, and provide top-notch administrative support to a growing network of providers, all while collaborating across teams and maintaining smooth, conflict-free operations. Salary Range: PHP 70,000 - 85,000 per month Note: Rate/Salary will depend on your current competencies matched to the position's job description and requirements based on the assessment results.

The Benefits

• Work Set-up: Permanent Work From Home
• Bonuses: Attendance Bonus of $25 for every monthly perfect attendance Performance Bonus Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 to 3 years in service Referral Bonus of $300 for every successful referral
• Holiday Paid Time Off (PTO) for 7 days in a year
• Paid Time Offs (PTO) for 6 days in a year
• Healthcare Plan

Shift: 8:00 AM - 5:00 PM PST (Sunday to Thursday)

Core Tasks:

• Act as the main point of contact for assigned providers via phone, text, and email during U.S. business hours. Owning calendars and support for 30-50 providers.
• Manage daily calendars and scheduling requests — coordinate sessions, meetings, and availability adjustments.
• Proactively audit provider calendars on a daily basis to ensure no scheduling conflicts. Support providers with administrative requests such as form completion, document uploading, and internal ticket submissions.
• Triaging with other internal teams to provide answers to any support related inquiries for providers. Proactively follow up on outstanding tasks, ensuring timely resolution and clear communication with providers.
• Maintain accurate records and updates across our internal systems and platforms (e.g., EHR, CRM, scheduling tools). Triage provider questions and requests to the appropriate internal team (Operations, Finance, Tech Support, etc.) with professional and prompt follow-through. Provide a consistent, empathetic, and solution-oriented experience in every provider interactions.

Must-Have: 2+ years in administrative support, customer success, operations, or executive assistant roles. Exceptional English communication skills — both written and verbal — with a professional, warm tone. High responsiveness and ability to manage multiple inbound requests across different channels. Strong organizational skills and attention to detail; able to keep providers' schedules and tasks on track. Tech-savvy and quick to learn new tools (EHRs, CRMs, internal ticketing systems). Comfortable asking clarifying questions and communicating openly with supervisors. Strong familiarity with multiple calendaring systems: Google, Apple as the primary systems. Reliable availability during US business hours (8:00 AM - 5:00 PM PST) and willingness to work weekend shifts if needed. Ability to tailor communication approaches / styles based on provider preferences. Comfortable working across multiple channels: phone, SMS, email, and live video calls. Proactive ownership mindset - looking to not only support systems and workflows but improve them with time and experience.

Nice-to-Have:

• Experience in telehealth or mental health administration.
• HIPAA certification.
• Familiarity with Zendesk, Theranest (EHRs), or similar systems.
• Prior support experience for multiple stakeholders or clients simultaneously.
• Background in healthcare operations or provider relations.

If you're organized, proactive, and enjoy helping others work efficiently, this is your chance to make a real impact. Join our team and support providers in delivering exceptional care!