(junior) Operations Manager:in Fulfillment (all Genders) - Fully Remote - Remote Eligible

Logistics Manager

Funzy stands for fun & cozy – and for a new generation of play furniture that combines creativity, comfort, and functionality. Our mission is to offer children durable, imaginative, and meaningful products that accompany them in playing, discovering, and growing.

With our innovative combination of furniture and toys, we inspire children to limitless imagination and promote their development. Since our founding in 2020, over 250,000 parents have trusted our products.

To further drive our vision and become Europe’s leading brand for play furniture, we are looking for dedicated individuals who can enrich our team and help us redefine the world of play together.

Pensum: Full-time (35h to 40h) Location: Remote Start Date: Immediately Languages: German & English

Responsibilities

You are the heart of our logistics and ensure that every order arrives quickly, correctly, and cost-effectively with the customer. You manage our 3PL partner, optimize processes from inbound to returns, and keep an eye on costs, quality, and KPIs. With your organizational talent and hands-on mentality, you ensure that our operations run smoothly – whether in everyday life or during peak phases.

In this role, you are responsible for ensuring that our orders go smoothly and cost-effectively from the warehouse to the customer. Specifically, this means:

• You manage and optimize the entire outbound process – from inbound to shipping to returns handling.
• You are the main contact for our 3PL service provider: daily communication, process optimization, SLA monitoring, contract and invoice management.
• You monitor and improve our return processes – including processing, credits, and refurbishment.
• You analyze and reduce our logistics costs per order.
• You are the interface to customer care when it comes to delivery problems, complaints, or returns.
• You ensure that legal and internal requirements are met in the warehouse and shipping process.

Your daily routine

• Daily: Monitoring of inbounds, shipment approvals, shipment statuses, and returns. Direct exchange with our 3PL in case of deviations or escalations.
• Weekly: Performance analyses, coordination with 3PL, review of invoices.
• Monthly: KPI reporting, cost monitoring, planning seasonal peaks, reviews of return reasons.
• Ad-hoc: Contract & SLA reviews, optimizations of packaging and shipping standards, setting up new processes.

Qualification

• Minimum 3–5 years of experience in the field of E-commerce operations, ideally in the D2C environment.
• In-depth knowledge of working with 3PL service providers (management, SLA management, contract processing).
• Completed degree in Business Administration, Logistics, Supply Chain Management, or a comparable education with relevant work experience.
• Very good knowledge of E-commerce processes (outbound, returns, shipping logistics).
• Experience in cost and KPI monitoring and deriving optimization measures.
• Routine in handling ERP and 3PL systems.
• Strong organizational and analytical skills – you keep an overview even during high order volumes.
• Process optimization is your passion: You recognize weaknesses and develop pragmatic solutions.
• Communication skills and confident demeanor in working with external partners.
• Hands-on mentality: You get involved where it is necessary and do not wait until others start.
• Proactivity and sense of responsibility – you work proactively and reliably.

Benefits

• Remote-first culture with flexible working hours & MacBook equipment
• Quick decisions, direct communication, lots of room for impact
• Team events and exchange that make fun and strengthen cohesion
• Attractive employee discounts on our products + exclusive advantages for family & friends

Does this sound like a match for you? Then send us your application including your resume and other relevant documents. Please also provide your earliest possible start date. We look forward to hearing from you!