Senior Account Manager

Senior Account Manager

A Leading WPP Media Brand, EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world's best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

As a Senior Account Manager, you are responsible for having a thorough understanding of your client's business, leading the day to day operations for your client. You will work with the client & specialist teams in EssenceMediacom to ensure the output from EssenceMediacom is of a consistent high quality and that, for responses to brief, the strategic approach flows seamlessly through all facets of the brief response. You will ensure that the output from the team is of consistent quality, seamlessly translates strategic approach from end to end and that all deadlines are met. You will be curious, passionate, about your clients' business so as to unearth & develop business challenges into solutions that will drive our business forward.

Key Deliverables:

• Organises self and team to deliver client work that consistently meets or exceeds the clients and EssenceMediacom's expectations in line with agency processes.
• Ensures all individuals know their roles, responsibilities and deadlines when responding to a client brief prior to work commencing, alongside senior team members.
• Regularly shares knowledge about client business with team member where relevant

Partners:

• Drives the delivery of high-performance servicing to clients, ensuring they feel well-resourced and receiving value in return for their agency investment.
• Builds deep client relationships, facilitating a highly valued EssenceMediacom relationship.
• Always provides clients with a well-informed POV (across category, media and marketing etc)

Product:

• Develops an understanding of the EssenceMediacom planning philosophy and process framework, and follows it as relevant to deliver the required client output
• Leads account briefs on relevant accounts, delegating responsibilities where necessary, but ultimately owning the delivery of work. On larger accounts, this will be done in tandem with the AD / ABD / BD
• Strong implementational, cares as much about execution as strategy and takes ownership for the implementation
• Supports the GBD/ABD in the development and delivery of annual strategic account plans for clients
• Ensures quality and timely work output across the set client portfolio

Profit:

• Understands the contractual arrangement of clients and how we need to deliver for them
• A clear understanding of growth requirements across Client Portfolio
• Responsible for ensuring that clients pay all outstanding debts in accordance with agreed payment terms, assisting in resolving any specific disputes that arise
• Contributes to new business projects as required

Personal Qualities and Behavioural Traits:

• Represents the company in a positive and professional manner, both internally and externally
• Demonstrates energy, enthusiasm and consideration for others.
• Takes responsibility for personal output and productivity
• Is able to live and breathe the company values and behaviours, and bring out the best in people
• Is able to lead and empower people to produce great work
• Is able to influence people, helping them see a different perspective
• Has a hunger and ambition to succeed and demonstrate continual excellence
• Collaborates widely and wisely
• Is able to read the room and adjust style and approach accordingly
• Never accepts the status quo – always looking for continued improvement
• Is a strong communicator – in content, style and editing
• Has an insatiable curiosity about people, brands and how we can connect them to each other

Knowledge and Skills:

• Undergraduate degree or equivalent
• 4+ years' experience in media agency or equivalent organisations, primarily focused on client leadership
• Good knowledge of the NZ media market, and a healthy interest in major Global markets
• Client management experience
• People management experience
• Knowledge of the digital environment and the changing communications landscape