Account Manager, Client Service

Account Manager, Client Service

In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to deliver unparalleled growth for our clients. We unite strategy, media, data & technology in an AI-powered platform to deliver business outcomes at scale.

Position Summary

We are looking for a talented, motivated Account Manager to join our Toronto Out-of-Home (OOH) Solutions team! This candidate will contribute to the efficiency and organization of the client services team to achieve team and client service initiatives. The Account Manager owns the relationship with their assigned clients and includes the creation, delivery, and maintenance of all client related documents/requirements. Other key aspects of the position include internal and external communication, monitoring and troubleshooting issues within the programs/documents, understanding processes and workflow, organization/multi-tasking, maximization of technology to create efficiencies, and ensuring daily client tasks and deadlines are being met.

Primary Responsibilities

• Provide direct support to Account Supervisors or Directors
• Assist in training and development of Account Executives and Coordinators
• Maintain organization of internal document filing system
• Manage relationships with internal and external partners
• Ensure accurate production of client service support documents
• Create, manage, and coordinate documents for multiple clients
• Understand and execute tasks based on priority and deadlines
• Take initiative with the collection of key resources needed for the creation of documents
• Work closely with clients to understand their business needs
• Provide weekly/bi-weekly account updates to senior leadership
• Provide support in keeping business tracking documents updated and accurate
• Investigate industry news and information to further enhance knowledge of the media industry

Requirements

• College or University degree in related field (Business Administration, Marketing or Communications)
• 2-3 years in Media Buying/planning and/or client service
• Out of Home experience is an asset
• Interest in OOH and some Print Media is required
• Be a proactive self-starter
• Strong attention to detail is required
• Have polished communication and listening skills as well as negotiating (internal/external)
• Have strong organizational skills as applied through an ability to manage multiple projects at once
• Ability to work independently (with support) and successfully manage multiple changing priorities in a fast-paced environment
• Proven ability to build strong internal relationships that lead to efficiently completing tasks, open communication, constructive criticism, collaboration, conflict resolution, and the overall success of the team and company
• Strong interpersonal, oral and written communication skills, with the ability to effectively influence others; well-developed facilitation/presentation skills
• Ability to analyze problems, identify alternate solutions, project consequences of proposed actions and implement recommendations in support of goals; demonstrated intellectual capabilities
• Travel required as dictated by needs of the clients, referral partners, and scheduled conferences
• Advanced PC skills to include all Microsoft Office products

Life at WPP

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP employees can tap into global WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP and its affiliates wholeheartedly embrace and celebrate the values of diversity, inclusivity, and equal opportunity. Our unwavering commitment lies in assembling a team that encompasses a rich tapestry of backgrounds, perspectives, experience, and skills. As a global media agency network serving clients across the world, we recognize that our true strength lies in our inclusiveness. It is integral to our collective ability to create exceptional work. Hence, we encourage applications from all backgrounds, communities and industries.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know. While we appreciate all applications received, only those candidates selected for an interview will be contacted.