Service BDC Agent - Honda Of Owings Mills

Service Business Development Center Agent

Honda of Owings Mills is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.

We are growing and looking for a Service Business Development Center Agent to join our team! A Service BDC Agent should be passionate about customer service, take pride in their work and enjoy being part of a winning team that cares about employees.

We offer:

• Market leading pay, based on experience, plus bonuses
• A great working environment with the latest equipment
• Structured, self-paced and paid training opportunities leading to manufacturer and Group 1 recognition
• Health, dental & vision insurance
• Life & disability insurance
• 401(k) with company match
• Paid time off
• Employee vehicle purchase program
• Employee stock purchase plan
• Pinnacle awards program

In addition to competitive pay we offer our associates the following benefits:

• Health insurance
• Dental insurance
• Vision, life, disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee stock purchase plan
• Employee vehicle purchase program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Receive inbound service calls
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop pipeline of service opportunity leads through networking, cold calling, and referrals
• Customer satisfaction follow up calls
• Appointment confirmations and reminders
• Missed appointment follow up
• Declined services follow up
• Any additional duties assigned by manager
• Stay up to date on active service specials and ongoing Honda manufacture recalls
• Properly inform and advise customers on what to expect with their service appointments
• Outstanding customer service

Qualifications:

• Auto dealership Internet or Business Development Center (BDC) experience is a plus!
• Superior communication and customer service skills
• Solid working knowledge of the Internet
• Maintaining a positive, can-do attitude
• High school diploma or equivalent

The pay for this position is $16.20 - $18.00/hr. based on experience.

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and the United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com.

Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.