E - commerce Customer Service Agent

E-Commerce Customer Service Representative

Bob Howard Parts Distribution Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative.

E-Commerce Customer Service Representative will oversee all aspects of customer service, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity.

This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.

Job responsibilities include and are not limited to:

• Processing all internet orders from our many customers platforms
• Responding to customer emails in a timely and professional manner
• Answering all incoming phone calls, processing phone orders and providing customer service resolution
• Performs quality control checks on all orders fulfilled
• Handle returns
• Fraud detection and prevention
• Taking on related projects assigned by Management and following through accordingly

Job requirements:

• Excellent written and verbal communication
• Exceptional organizational skills
• Proficiency in Microsoft Office with ability to learn new systems and programs quickly

Compensation & Benefits:

• Monday – Friday, 8 am - 5:0 pm, No weekends
• Air-conditioned environment
• Exciting and casual work environment
• $15.00 to $17.00 per hour

Group 1 Automotive, a Fortune 250 company, that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.