Automotive Service Advisor - Rockville Centre GMC

Quality Automotive Service Advisor

Rockville Centre GMC is part of the fast-growing Group 1 Automotive, a leader in automotive retail sales and service. We are growing and looking for Quality Automotive Service Advisors to work with our Quality Dealership representing a Quality Product! Our Service Advisors should be passionate about customer service and enjoy interacting with people throughout the working day.

Pay Range: $60,000 - $80,000 annually

We offer:

• Market Leading Pay, based on experience, Plus Bonuses
• A Great Working Environment with the Latest Equipment
• Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
• Pinnacle Awards Program
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner
• Inspect vehicle and refer to service history to accurately identify and verify customer's service needs
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
• Meet requirements of the state and federal law for automobile repair and consumer protection
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors

Requirements

• Automotive Dealership Service Advisor experience is strongly preferred
• CDK experience is a plus
• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record
• Great attitude with high-energy personality
• Excellent customer service skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• Outstanding communication skills in both verbal and written

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com.

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.