Donor Center Application User Support Analyst - Remote Eligible

Donor Center Application User Support Analyst

Location: Home Office, US

Contract Type: Regular Full-Time

This is a remote-based position for candidates living in the central and east coast.

Summary

Oversees the support and guidance to application users experiencing issues related to the business configuration. Resolves data or process variances per procedure. Coordinates with manufacturer requests for data / record updates. Maintains process for managing user requests.

Primary Responsibilities

• Support requests to resolve BECS / Application data incidents and functional questions
• Adhere to data incident resolution procedures
• Provide support to configuration team to implement changes
• Maintain and track work request and established turnaround time
• Resolve requests and or coordinate solution with internal or third parties
• Continue to build and develop and administrative working knowledge of application function and configuration capability
• Assemble necessary updates and reports and provide to supervisor
• Flexibility with work schedule and able to work periodic late nights or be on call weekends if necessary
• Responds to support requests, delivers on change requests, liaisons with internal teams & vendors to complete tasks and supports / implements change
• Perform other job-related duties as assigned

Education & Experience

• Bachelor's degree preferred or equivalent experience
• Minimum of 5 years' experience

Knowledge & Skills

• Strong knowledge base capable of providing solutions for multiple apps or equipment, working knowledge of plasma collection applications, good understanding of quality systems.

Pay scale of $58,504.00 - $87,756.00 per year depending on training, education and experience. This position is eligible to participate in up to 5% of the company bonus pool. We offer benefits including medical, PTO, up to 5% 401K match, and tuition reimbursement. We are committed to offering our employees opportunities for professional growth and career progression.