Systems Support Analyst - Remote Eligible

Starrez Support Specialist

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally.

We're looking for a Starrez expert to help build and strengthen a dedicated support desk function for our growing Student Accommodation portfolio. Reporting to the Senior Business Systems Analyst, you'll be the Level 1 & 2 escalation point for StarRez support, resolving complex system and logic issues, partnering with onsite teams, and driving data integrity and process improvements. This is a hands-on role, solutions focused role for someone who enjoys solving real system problems, not just closing tickets. Commencing as a 12-month fixed-term contract, this role can be hybrid in Sydney or Melbourne, or fully remote (Australia-based), with occasional travel to corporate offices and accommodation sites as required.

Key Accountabilities:

• Provide Level 1 and Level 2 StarRez support across the Australian PBSA portfolio
• Troubleshoot complex booking, contract logic, portal and integration sync issues
• Manage the full ticket lifecycle through the service desk, ensuring timely resolution and clear stakeholder communication
• Support User Acceptance Testing (UAT) for system upgrades, enhancements and module rollouts
• Assist with data integrity audits across leasing and financial records
• Develop and maintain internal knowledge base documentation and "how-to" guides
• Identify recurring trends and recommend system or process improvements

About You:

You are a technically confident StarRez specialist who understands the full student lifecycle and enjoys solving system logic challenges. You bring strong communication skills and can translate technical solutions into clear guidance for onsite teams.

You are proactive, solutions-focused and comfortable working independently in a remote environment while remaining highly collaborative with operational and technology stakeholders.

In addition, you bring:

• Demonstrated hands on StarRez experience (Web & PortalX essential)
• Direct experience within Australian Purpose-Built Student Accommodation (PBSA), understanding of the student lifecycle in system from application to check out
• Demonstrated Level 1 and Level 2 systems support capability
• Strong troubleshooting skills, particularly diagnosing logic and configuration issues
• Experience supporting or participating in UAT and documenting reproducible bugs
• Ability to analyse system data for integrity and accuracy
• Must be Australia-based with capacity and willingness to travel to site occasionally

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives.

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.