Sales Team Leader

Team Leader - Leasing Agent (Contact Center - Flex Living)

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets.

Job Description Summary: Team Leader for the Leasing Agents team, with experience in dynamic environments and high commercial orientation. Your role will be to coordinate and motivate the contact center team responsible for managing leads for our medium-stay buildings Be Casa, ensuring the achievement of the objectives set by the Sales Manager.

Job Description:

Summary of the Position: We are looking for a Team Leader for the Leasing Agents team, with experience in dynamic environments and high commercial orientation. Your role will be to coordinate and motivate the contact center team responsible for managing leads for our medium-stay buildings Be Casa, ensuring the achievement of the objectives set by the Sales Manager.

This role combines leadership, strategy, analysis, and operational participation: approximately 50% of the time will be dedicated to performing commercial calls and tasks specific to the Leasing Agent, such as contact with leads, qualification, follow-up, and closing of reservations. The other 50% will be focused on team leadership, reporting, and continuous improvement.

Key Responsibilities of the Role:

Leadership and Team Coordination:

• Supervise and accompany the Leasing Agents team in their daily operations.
• Provide individual and group coaching to enhance performance and commercial skills.
• Manage schedules, workloads, and real-time incident resolution.

Operational Participation (50% of the time):

• Perform commercial calls for lead qualification, follow-up, and closing of reservations.
• Attend and manage incoming inquiries and assigned leads, as an active part of the team.
• Support during peak activity ensuring quality attention to potential residents.

Strategy and Commercial Objectives:

• Implement and adjust lead conversion strategies aligned with the Sales Manager's objectives.
• Monitor and ensure the achievement of the team's KPIs (appointments, visits, reservations, conversion ratios).
• Propose commercial and operational improvement initiatives based on team results and feedback.

Reporting and Analysis:

• Prepare individual and group performance reports.
• Analyze commercial data, identify trends, and propose corrective or optimization actions.
• Handle tools such as CRM (preferably Salesforce), Excel, or Power BI.

Organizational Responsibilities:

• Ensure compliance with internal procedures and quality standards.
• Work in coordination with sales, operations, marketing, and technology teams.
• Participate in alignment meetings with the Sales & Leasing Manager and other areas.
• Stay updated on products, market, and tools.

Scope of the Position:

• Reports directly to the Sales & Leasing Manager.
• Leads the Leasing Agents team of the contact center.
• Participates actively in daily commercial operations.

Key Relationships:

• Leasing Agents team.
• Operations, marketing, sales, and systems departments.
• Potential residents, external agents, and partners.

Required Profile:

Knowledge and Qualifications:

• Medium or higher education in sales, communication, business management, or related fields.
• Proficiency in Microsoft Office (especially Excel).
• Handling of commercial CRMs (preferably Salesforce).
• Minimum B2 level of English. Other languages are valued.

Experience and Skills:

• At least 2 years of experience leading teams in contact centers, telephone sales, or customer service.
• Strong commercial profile with direct experience in lead management and calls.
• Analytical and organizational capacity.
• Clear communication, empathetic leadership, and results orientation.

Values and Culture:

• Teamwork, integrity, professionalism, respect, and customer focus.
• Ability to inspire, motivate, and generate positive impact in the team.

Why join us?

• You will lead a key team in an innovative flexible housing project.
• Real growth in an international expanding company.
• Collaborative, dynamic, and constantly evolving environment.

Ready to drive your team's performance and convert leads into satisfied residents?