Resident Services Coordinator

Resident Services Coordinator

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Job Description

Are you a confident, service-driven professional who thrives in a fast-paced, community-focused environment? Do you take pride in creating exceptional experiences and ensuring day-to-day operations run smoothly? We're looking for a dedicated Resident Services Coordinator (RSC) to become a key part of our student accommodation team. As the first point of contact for residents, guests, and prospects, you'll play a pivotal role in shaping a welcoming and engaging community environment.

Responsibilities include:

• Be a warm, welcoming presence for residents, visitors, and prospects, offering a smile and service every time
• Respond to walk-ins, calls, emails, and social media messages with friendly professionalism
• Manage package deliveries, guest suite bookings, lift scheduling for move ins/move outs, and resident enquiries
• Keep the community's shared spaces and front-of-house areas tidy, safe, and ready to impress
• Support daily admin and operational tasks, including data entry, resident communications, and CRM updates
• Assist with planning, promoting, and running resident engagement events and activities
• Keep up-to-date local knowledge (think food, fun, entertainment) and other items of interest for residents to make living here even better
• Promote resident satisfaction by addressing questions, feedback, and maintenance requests quickly and effectively
• Contribute to leasing activity—helping turn enquiries into happy residents
• Assist with reporting, compliance tasks, and support broader community operations

To be successful in this role, you should have skills including:

• Demonstrated experience customer facing roles such as hospitality, accommodation, or real estate
• Excellent customer service skills with a cheerful, can-do attitude
• Strong communication skills, both written and verbal
• A natural team player with the confidence to work independently when needed
• Solid organisational skills and ability to multitask under pressure
• Tech-savvy: comfortable with email, CRM systems, Microsoft Office, and internet research
• Cultural awareness and the ability to adapt your style to connect with a diverse resident base
• A passion for delivering exceptional resident experiences every single day
• Compliance & Licensing – Must hold a valid driver's license, and have the ability to obtain a favourable National Criminal History Check and Working with Children check.

Greystar is rapidly expanding their footprint into the Australian market with the launch of first 3 Build To Rent (BTR) developments in Melbourne and acquisition of 7 student accommodation buildings, building our Accolade brand into the APAC market. With a strong pipeline of future property releases, including an Industrial portfolio and rapid growth anticipated across the APAC region, this is amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives.

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.