Resident Services Coordinator

Greystar Resident Services Staff

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Job Description Summary: Looking for an exciting, hands-on career in the property industry? At Greystar, our onsite teams are at the heart of creating exceptional living experiences. Whether you're passionate about property management, leasing, facilities maintenance, or community management, you'll play a key role in shaping vibrant communities and delivering top-tier service. About the role: This role is based on site at our brand new, luxury build to rent apartments in Melbourne. Working as part of a close-knit team, our Resident Services staff are a pivotal part of our onsite team, acting as the welcoming face of Greystar to our residents and creating positive community experiences. This role is responsible for organising, coordinating and implementing resident services and programs and ensuring a premium lifestyle experience. This is a full time, permanent role that works on a rotating roster to provide service to our residents and requires the flexibility to work on a weekend roster.

Job Description: Key responsibilities:

• Provide a warm and professional welcome to residents, guests, and visitors.
• Handle phone calls, inquiries, and service requests efficiently.
• Manage package deliveries, guest suite bookings, and elevator scheduling.
• Maintain the community's appearance, ensuring common areas meet high standards and liaising with maintenance team as required.
• Collaborating with the community team to organise resident events, activities and community engagement programs.
• Maintain knowledge of local services, amenities, and vendors for resident convenience.
• Support administrative tasks, leasing activities, and database management.
• Address resident concerns promptly to enhance satisfaction and retention.
• Ensure compliance with company policies and housing regulations.

To be successful in this role, you should have skills including:

• Demonstrated experience in a customer facing role such as hospitality, real estate highly regarded but not essential
• A customer-focused, service-driven attitude with a friendly demeanor.
• Strong organizational and multitasking skills.
• Excellent communication skills (phone, email, and in-person).
• Ability to work a flexible schedule, including weekends if required.
• CRM data management experience, property management software (e.g., Yardi) is a plus.
• Compliance & Licensing – Must hold a valid driver's license and have the ability to obtain a favourable National Criminal History Check and Working with Children check.
• Comfortable with occasional physical tasks and confident in safe manual handling practices.

Feel like you might not meet every criteria but you would be a great fit for our team? We will never know if you don't apply!

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives.

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.