Resident Services Coordinator - City Gardens

Resident Services Coordinator

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Are you a confident, customer service driven professional who loves being the friendly face of a community? As our Resident Services Coordinator, you'll be the first point of contact for residents, guests, and visitors, keeping operations running smoothly and creating memorable everyday moments.

Key Responsibilities:

We are looking for team-oriented, adaptable, and committed individuals who take pride in creating a great resident experience.

• Deliver warm, professional service to residents and visitors in person, over the phone, and online
• Manage resident enquiries, package deliveries, guest bookings, and move-in logistics
• Keep front-of-house areas spotless, safe, and welcoming
• Assist with planning, promoting and running of community events and resident engagement initiatives
• Handle daily admin, communications, and CRM updates efficiently
• Assist with leasing enquiries and ensure resident satisfaction
• Share local tips and insights to enhance the resident experience

To be successful in this role, you should have skills including:

• Experience in customer facing roles such as hospitality, real estate or similar
• Exceptional communication and organizational skills
• A cheerful, can-do attitude, somebody who enjoys working in a team environment but can work independently when needed
• Confidence using Microsoft Office and CRM systems
• A passion for service and connection in a fast-paced environment
• Comfortable with occasional physical tasks and confident in safe manual handling practices.
• Current driver's license and ability to complete police and Working With Children checks

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organization that encourages diversity, supports charities and environmental initiatives.

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.