ES Customer Service Administrator

Receptionist Position At Greystar Apartahotel Madrid

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets.

We are looking for a receptionist for our apartahotel in San Sebastian de los Reyes (Madrid).

We are looking for someone who will make our guests' stay unforgettable, providing an exceptional experience and ensuring that service levels exceed their expectations. The selected person will be part of the reception team and will carry out administrative and customer service tasks for our guests to achieve the occupancy and loyalty objectives.

Responsibilities of the role:

• Support the creation of a memorable experience for our residents exceeding their expectations
• Provide all aspects of customer service, including a complete service that anticipates and exceeds the expectations of our guests
• Provide proactive reception and customer service to all guests, ensuring that all inquiries are addressed promptly
• Answer calls and complete the associated tasks or assign them to the appropriate teams to resolve them appropriately
• Collaborate on scheduled apartment visits
• Assist with the preparations of the aparthotel, including the check-in and check-out processes of the residents
• Support the management of events of the residents' activities within the residence
• Regularly complete safety and hygiene activities aligned with the company's policies and procedures
• Complete other assigned tasks as necessary

Organizational responsibilities:

• Follow policies and procedures ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility and report non-compliances or failures of processes and policies to the appropriate people
• Demonstrate appropriate safety behaviors in accordance with the company's policies, processes, and standards, of the building and the safety and hygiene department, reporting immediately any inconvenience of the mechanical or electronic equipment, any injury or accident of employees, visitors or residents and any other safety problems to the appropriate people
• Identify areas of improvement and offer suggestions to improve efficiency and productivity
• Stay updated on current changes in technology, processes, and standards within the industry and areas of responsibility participating in internal or external training activities and applying the knowledge to the areas of responsibility