Account Manager (hybrid)

Account Manager

When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren't just a health and benefits company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.

The Account Manager will play a key role in supporting the Director of Sales in managing and expanding GreenShield's specialty pharmacy network. This individual will help strengthen relationships with physicians, clinics, and patient support programs (PSPs) while driving revenue growth through exceptional account management and operational coordination. The ideal candidate is relationship-driven, highly organized, and thrives in a fast-paced healthcare environment where collaboration, patient focus, and attention to detail are essential.

Key Responsibilities:

• Serve as the primary point of contact for assigned physician and clinic accounts.
• Support the Director of Sales in developing and executing territory and account strategies.
• Maintain strong, trust-based relationships with healthcare professionals and office staff.
• Conduct regular check-ins to ensure client satisfaction and identify opportunities for improvement.
• Manage onboarding of new clinics and assist with partnership documentation or agreements.

• Collaborate with the Director of Sales to identify new business opportunities and contribute to revenue growth strategies.
• Track sales performance, monitor trends, and support development of quarterly business reviews.
• Assist in preparing proposals, presentations, and reports for senior leadership.
• Support implementation of new programs or Patient Support Programs (PSP) partnerships.

• Liaise with internal departments (Operations, Nursing, and PSP teams) to ensure seamless execution of services.
• Monitor account activity, including infusion scheduling, reimbursement workflows, and service delivery timelines.
• Troubleshoot issues that arise with clients or PSP partners to ensure timely resolution.
• Maintain accurate CRM records and ensure all account data is up to date.

Who We're Looking For:

• Post-secondary education in Business, Health Sciences, or related field.
• 3+ years of experience in account management, pharmaceutical sales, specialty pharmacy or healthcare operations.
• Proven ability to build and sustain client relationships at multiple organizational levels.
• Strong communication, empathy, adaptability, accountability, problem-solving, customer-centric, and presentation skills.
• A proactive, professional, and collaborative attitude.

Nice To Have:

• Specialty pharmacy experience.
• Exposure to CRM's, Power BI and Microsoft Excel (advanced).
• Experience with Patient Support Programs (PSP) partnerships.
• Negotiation and active listening skills.

The Culture:

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters. We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn't just about personal achievements, it's about making a difference together. Here's to Better Health for All!

A Few More Details:

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn't align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - At present, GS does not utilize AI in its selection process, though we do leverage AI to help produce Job Descriptions, and ideate on interview questions.