HR Service Center Supervisor

HR Service Center Manager

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.

If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

Essential Duties/Responsibilities:

• Provide daily leadership to the HR Service Center Advisors, ensuring efficiency of operations and prioritization of work in support of business objectives.
• Create and implement programs to enhance the level of service provided to internal customers.
• Establish standards for service and procedures for issue resolution, ensuring all inquiries and follow-up are handled in a professional, accurate, prompt, and courteous manner.
• Schedule, train, and organize personnel to accommodate immediate and anticipated workflow volumes.
• Use HR Help Desk software to document and track employee contact and problem resolution.
• Provide feedback, coaching, and counseling to HR Service Center Advisors for performance improvement.
• Provide analysis, troubleshooting, answers, resources, documents, forms, or any other necessary support to internal customers.
• Review and analyze metrics, making recommendations as trends emerge to clarify workflows, educate employees and/or improve business processes from end user experience.
• Investigate and address customer complaints utilizing established customer service standards.
• Maintain knowledge base including FAQs, job aids, and materials to support the workforce, ensuring consistency in communication of information.

Required Minimum Qualifications:

Education/Certifications: Associate/Bachelor degree in Human Resources or related field preferred

Skills and Experience:

• A minimum of three years of HR experience with knowledge in one or more of these areas: general HR, Benefits, Compensation, Recruiting, or Employee Relations
• Ability to effectively coach, lead and manage the work of others required.
• Knowledge of HRIS software such as Workday, SAP, Kronos including integrations of HR data between multiple systems (HR, Payroll, 3rd Party Vendors, etc.)
• Prior experience with a ticketing system such as Ivanti, ServiceNow, Zen Desk
• Strong verbal and written communication skills
• Customer oriented
• Technology aptitude and learning capacity
• Quality driven, analytical, and problem-solving skills
• Collaborative and consensus building skills
• Excellent time management, organization, prioritization and planning skills
• Accuracy / high attention to detail
• Ability to work with confidential information
• User knowledge of MS Office (Excel, Word, Outlook, PowerPoint)

Essential Job Functions:

Work Environment Eligibility: Hybrid

Physical Requirements:

• Standing Occasionally (16-45%)
• Sitting Frequently (46-100%)
• Lifting Up to 10lbs without assistance
• Carrying Up to 10lbs without assistance
• Walking Occasionally (16-45%)
• Hearing Ability to detect noises with or without corrective device(s)
• Vision Clarity of vision, with or without corrective lenses

Mental Requirements:

• Problem Solving Frequently (46-100%)
• Making Decisions Ability to make decisions that have a moderate impact
• Supervise Frequently (46-100%)
• Interpret Data Frequently (46-100%)
• Organize Frequently (46-100%)
• Read/Write Frequently (46-100%)
• Communication Frequently (46-100%)

Work Environment:

• High Temperatures Rarely (0-15%)
• Low Temperatures Rarely (0-15%)
• Noises Moderate (business office with computers, printers and light office noises)
• Fumes Exposure Rarely (0-15%)

Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.

We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance, and more, to meet the diverse needs of all employees and their family members.

Equal Opportunity Employer: Greene, Tweed is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, or any other federally protected class.

Drug Free Workplace: Greene, Tweed is a Drug Free Workplace. Employment is contingent upon successful completion of a pre-employment drug screening and background investigation subject to federal, state, and local laws.