Bilingual Customer Service Manager

Bilingual Customer Service Manager

Join our team and be awesome today! Green Clean Commercial is looking for a Bilingual Customer Service Manager [ENG/ESP] to join our exciting team. This is not a sales position. This is an operations position.

We are Green Clean Commercial, a national janitorial service provider committed to service excellence and giving peace-of-mind to our customers. We are a rapidly growing company making an impact on both the world and our team.

Recent accolades and recognition include recipient of the 2016 Employer of the Year Award in Sustainability, 'Best of' in the small business category in Chesterfield and most recently in St. Charles.

Great culture, great team, great pay! Salary: $45,000.00 - $50,000.00. Benefits (available after 90 days of employment): Vacation & Sick Pay, Health, Dental & Vision, 401K

Candidates must meet the following qualifications:

• Must be able to represent and communicate clearly both via written and verbal skills in English & Spanish
• Must be able to maximize productivity and organizational skills
• Must be able to use current technology trends and social media

What we need: An outgoing person with strong (bi-lingual) communication skills who is highly organized and experienced in account coordination or management. This candidate must also offer the ability to nurture and manage customer accounts to ensure account retention and client satisfaction. This candidate must also be a creative thinker in unpredictable situations and be able to problem solve as well as have a good ability to develop strong relationships. Must also be driven and experienced in being collaborative with different people in unpredictable situations.

Job details: Full-time position, Monday - Friday, 8:30am - 5:00pm with flexibility to meet customer demands.

Job candidate preferences & requirements:

• All candidates must have a clean background screening and be able to pass drug-screening
• Customer Service or account related experience preferred

Job description summary:

• Client support management
• Management of assigned book of customer accounts
• Duties include general clerical, data entry, problem solving and other account management, including creating proposals and bids through company software
• Project a professional company image through in-person, video and phone interaction
• In-person interaction with our customers & employees

Primary responsibilities:

• Maintain files and records
• Maintain & Manage company vendor and staff work schedules
• Coordinate and host video and audio conference meetings
• Perform and coordinate interviews
• Meet & greet clients and employees via software
• Create new proposals and bids through company software
• Coordinate and maintain supplies ordering
• Manage employee time records
• Create, maintain and modify documents using Microsoft Office, Word and Excel
• Perform general clerical duties, to include, but not limited to, photocopying, faxing, filing
• Maintain hard copy and electronic filing system
• Communicate and analyze work performance to customers

Green Clean Commercial is an Equal Opportunity Employer. Green Clean commercial is a proud employer of our U.S. Military Service Men & Women.