Senior Operations Manager

Senior Operations Manager

At Greenbrook Medical, we believe seniors deserve more from the healthcare system—more time, more care, more coordination, and more heart. We provide high-touch, relationship-based primary care to seniors, built around one simple idea: deliver the kind of care we'd want for our own parents.

Founded by two brothers—Raj and Neil Machhar—and inspired by their father's pioneering work in Medicare Advantage, Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey, making sure they're never alone in a complex system. Our business model is designed around patient outcomes, not volume—so we only succeed when our patients thrive.

With roots in Tampa Bay and a partnership with Tampa General Hospital, we're growing thoughtfully to bring our model to more communities. Our team is the heart of it all: mission-driven, values-oriented, and relentlessly committed to taking the best care of our patients.

The Senior Operations Manager is a highly dynamic role where you will work across teams to support both strategic initiatives and daily operational needs. You'll help drive improvements in how we run our clinics, support staffing and hiring strategies, manage onboarding and offboarding of key systems, and optimize processes that directly impact our patients and clinical teams.

The ideal candidate is a problem solver, data-driven operator, and strong communicator who thrives in a fast-paced, mission-driven environment. You'll have exposure across operations, clinical workflows, analytics, staffing, and partner relations, with the opportunity to directly shape how Greenbrook grows and scales.

Compensation range: $130,000-$150,000, with a generous performance bonus. At Greenbrook Medical, we value fair and equitable pay. Your salary within this range will be based on your relevant, transferable experience and professional achievements.

Location: New York City strongly preferred (Hybrid) with regular travel to Tampa, FL. Open to Greater Tampa Bay Area candidates.

Key Responsibilities

• Partner with clinic leaders and the VP of Operations to ensure smooth day-to-day operations across all Greenbrook sites in the Greater Tampa Bay area.
• Support onboarding, offboarding, and optimization of clinical systems and tools.
• Troubleshoot facility issues and coordinate solutions with internal teams and external vendors.
• Manage and update operations playbooks, SOPs, and training content to ensure best practices are documented and scaled.
• Support hiring strategy and staffing plans in partnership with clinic leadership.
• Assist with interviews and onboarding processes to build high-performing teams.
• Help evaluate staffing models, incentives, and workforce planning for clinical and support teams.
• Provide coaching and guidance to center managers to strengthen leadership skills and operational effectiveness.
• Serve as a resource and thought partner to center managers, helping them navigate challenges and drive continuous improvement across their sites.
• Build and maintain reporting tools and dashboards to support visibility into clinic and company performance.
• Partner with data and analytics teams to track KPIs, identify trends, and surface insights to leadership.
• Monitor OKRs and ensure progress against operational priorities.
• Identify bottlenecks and inefficiencies in workflows, and implement scalable process improvements.
• Lead special projects and research efforts to support patient engagement, new initiatives, and overall process optimization.
• Support expansion efforts including site launches, playbook development, and cross-team coordination.
• Work with insurance partners to support operations and contract needs.
• Collaborate with growth, clinical, and executive teams on initiatives that require operational input.
• Serve as a connector across teams to ensure alignment and accountability.

Accountabilities

• Operational Excellence: Ensure smooth day-to-day operations across all sites in the Greater Tampa Bay area by partnering closely with clinic leaders and the VP of Operations.
• Team Development: Provide ongoing coaching and guidance to center managers, with success measured by improved staff engagement scores and staff retention. Support hiring, onboarding, and development efforts, measured by improvements in onboarding surveys and performance reviews.
• Process Optimization: Identify and implement workflow improvements that result in measurable time savings, increased staff efficiency, or cost reductions, tracked through before-and-after benchmarks.
• Quality & Compliance: Maintain updated SOPs, playbooks, and training content with 100% version control and quarterly reviews to ensure consistency and compliance across sites.

About You:

• Experience: 4–7 years of experience in healthcare operations, consulting, health tech, or a high-growth services company.
• Education: MBA or advanced degree is a plus, but not required.
• Skills:
• Strong operational generalist with experience in project management, process design, and team support.
• Track record of effective cross-functional collaboration, with a focus on fostering team development and contributing to growth strategy.
• Skilled with data tools (Excel/Sheets, dashboards, reporting platforms) and able to synthesize insights for decision-making.
• Excellent communicator, both written and verbal, with the ability to collaborate across diverse teams.
• Highly organized, detail-oriented, and comfortable juggling multiple priorities.
• Excited by the opportunity to work closely with clinic teams and support frontline staff who deliver care.
• Flexible to travel to Tampa monthly, with occasional additional site visits as needed.
• Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

Why You Should be Excited:

• Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care.
• Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors.
• Growth: We're building more than a company - we're building careers. As we grow, we're creating meaningful opportunities for you to expand your skills, take on new challenges, and shape your path forward.
• Compensation: Competitive base salary and performance-based bonus, paid time off, monthly benefits stipend and 401K.

Our Selection Process typically includes an online application, initial interview, second round interview, values interview, case study, and reference check.

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process.