Service Manager

Service Manager

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a Service Manager to join its team for the 2026 season. As a Service Manager, you will manage day-to-day the hotel's service departments and ensure they operate seamlessly. Also, you will be responsible for ensuring the seamless and profitable operation and that the service provided to guests meets or exceeds their expectations with care by following the company's SOPs. The Service Manager reports directly to the Assistant F&B Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.

Responsibilities

• Manage and supervise the day-to-day operations of all service restaurants within the hotel
• Ensure high levels of customer satisfaction by consistently delivering exceptional service
• Maintain and implement standard operating procedures to ensure smooth and efficient restaurant operations
• Oversee staffing requirements, including training and performance management
• Collaborate with the culinary team to ensure high-quality food and beverage offerings
• Handle guest feedback and resolve any issues or complaints in a timely and effective manner