Inbound Marketer

Inbound Marketer (Appointment Specialist / Customer Service)

Your Home Improvement Company is a rapidly growing, full-service home remodeler based in St. Cloud, Minnesota. We specialize in windows, bathrooms, and home improvement services and have earned an A+ BBB rating with over 50 years of combined experience.

Position Overview

We're looking for an enthusiastic Inbound Marketer to join our team. In this role, you'll manage incoming calls, schedule appointments, verify customer details, and provide outstanding customer service. This position is also known as Appointment Specialist, Call Center Representative, or Customer Service Representative, so if you've worked in any of these roles, you'll feel right at home.

Responsibilities

• Answer and manage inbound calls in a professional manner
• Schedule and confirm appointments in our CRM system
• Verify and input customer information into our database
• Provide accurate details about products and services
• Meet or exceed performance goals (appointments set, call quality, etc.)
• Maintain a positive, customer-first approach with every interaction

Qualifications

• Outgoing personality and strong communication skills
• Customer service, call center, or inside sales experience preferred (not required)
• Basic computer/data entry skills
• Ability to work 5 days per week, including weekends. Hours are 11 am to 8 pm or 12 Noon to 9 pm.

Compensation & Benefits

• $17.00 – $18.00 per hour
• Paid training and ongoing support
• Opportunities for advancement in a growing company

If you're a people person who enjoys talking with customers and making an impact, this is the perfect opportunity for you. Apply today and we'll be in touch promptly!

Your Home Improvement Company is an Equal Employment Opportunity Employer

#INDYHICO