Senior Administrative Operations Representative

Senior Administrative Operations Representative

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

We are currently seeking a Senior Administrative Operations Representative to join our corporate headquarters located in downtown Cincinnati, OH. This is a full-time, in-office position with a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM.

This role offers the opportunity to contribute to a dynamic team, support key operational functions, and grow within a stable and respected organization.

Essential Job Functions and Responsibilities

• Answer the main corporate switchboard line.
• Develop organizational knowledge and answer organizational-wide toll-free and direct phone lines.
• Monitor email boxes to respond to emails or forward emails to the appropriate person or division.
• Performs a variety of moderately complex administrative operational tasks.
• Scan documents and fulfills print orders and document assembly requests.
• Prepares and distributes incoming mail and processes outgoing mail.
• Coordinates the procurement and organization of supplies.
• Schedules and coordinates meetings and events. May coordinate with catering services and set up and disassemble food service stations.
• Welcomes and directs visitors to the office building. Answers, routes and screens incoming calls.
• Inputs or loads data into a system. Audits records for quality, accuracy and maintainability.
• May assist with or coordinate special projects, assisting with the planning and execution.
• May coordinate technology needs for supported groups including new hire set-up, hardware requests, and user access requests.
• Performs other duties as assigned.

Job Requirements

• High School Diploma or equivalent.
• Generally, a minimum of 3 years of experience in administrative or office support functions.
• Possesses advanced organizational abilities to manage multiple tasks efficiently.
• High attention to detail related to communications, scheduling, and recordkeeping.
• Demonstrates working knowledge of business systems and applications and utilizes relevant equipment to perform job functions effectively.
• Maintains working knowledge of department operations, policies, and procedures and applies a general understanding of the business and organization.
• Excellent interpersonal and communication skills. Proven ability to handle confidential information with discretion.

Business Unit: AFG Business Support Services

Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.