Account Manager - Remote Eligible

Founding Account Manager

This is a founding Account Manager position. As our very first AM, you'll partner closely with leadership to shape and refine our expansion playbooks. You'll lead efforts to:

• Inspire current customers to adopt features they're not yet using.
• Collaborate with Customer Success Managers (CSMs) to drive deeper usage within your accounts.
• Identify additional teams within the same organizations and win them over to Great Question.

You'll also own renewals for your accounts — safeguarding against contraction, working with Customer Success to de-risk tricky renewals, and turning each renewal into an opportunity to extend contract terms and uncover new revenue streams.

Because we're a young, highly collaborative company, you'll work cross-functionally with:

• Customer Success — as mentioned above.
• Sales — on outbound strategies, pricing, and process.
• Marketing — on messaging and sales collateral.
• Leadership — on strategic (including Fortune 100) expansion initiatives.
• Product & Engineering — to influence roadmap priorities based on customer needs.

You'll be responsible for:

• Exceeding your quarterly NDR number (expansion + renewal contraction)
• Proactively managing your expansion pipeline: driving urgency, getting buy-in from client leadership, running a best-in-class sales process, etc
• Proactively managing your renewal pipeline: navigating procurement, securing longer-term contracts, defaulting to expansionary renewals
• Generating new expansion opportunities (both new products and new teams) by outbounding to strategic accounts as efficiently as possible
• Becoming an expert on tooling in our space so you can provide insights and advice that clients can't get anywhere else
• Acting as a customer advocate, communicating key insights internally
• Becoming a product expert, able to confidently demo all of Great Question
• Taking ownership of your metrics, leveraging HubSpot and internal reporting to highlight achievements and pinpoint areas for growth

About You:

• Excited to be our first-ever Account Manager, ideally with prior experience in the role.
• You're a world-class communicator, equally confident leading live conversations and crafting sharp, thoughtful written messages.
• You consistently hit (and exceed) your targets — and you've got the results to prove it.
• You thrive in fast-moving, Series A environments where there's both ambiguity and opportunity in equal measure.
• You're organized, motivated, and bring genuine empathy to every interaction.
• You don't just solve problems — you anticipate them and head them off before they grow.
• You stay composed and professional under pressure, no matter what's thrown your way.
• You're endlessly curious — about our clients, their businesses, and the tools and industries that help them succeed.

Why You'll Love Working Here:

• A culture of customer obsession and curiosity
• Opportunity to shape and scale a critical business function
• Competitive compensation & equity
• Fully remote team with flexible work hours
• Annual team retreats and virtual events
• Generous PTO, health benefits, and learning stipend

Equal Opportunity Statement

Great Question is committed to providing a workplace free from discrimination or harassment. We expect every member of the Great Question community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.