Customer Service Supervisor

Customer Service Supervisor

We're looking for a Customer Service Supervisor who's passionate about creating the best customer experience in the world. This role is the frontline of our organization, answering inquiries, processing requests, problem-solving, and leading the charge on building and supporting a world-class customer service team.

Responsibilities

• Oversee and respond to all customer requests in a timely, thoughtful manner.
• Problem-solve complex e-commerce issues with creativity and patience.
• Process returns and exchanges efficiently, ensuring a smooth customer journey.
• Manage and develop an in-house customer service representative team.
• Support customer retention and loyalty initiatives.
• Jump in on special projects and ad-hoc requests that keep us moving forward.
• Perform other related duties as needed — because in a startup, no two days are ever the same.

Qualifications

• Bachelor's degree and 3+ years of Shopify customer service experience.
• Strong background in (or passion for) eCommerce and retail.
• Thrives in a fast-paced environment and loves supporting others.
• A positive attitude, an open mind, and eagerness to learn.
• Familiarity with Gorgias or similar customer service platforms (bonus points)
• Availability for a full-time, in-office role in Hoboken, NJ.

What We Bring to the Table

• Competitive compensation package (base pay range: $40,000 – $59,000, may vary by location).
• Benefits include unlimited PTO, health, dental, vision, and 401(k).
• A fast-paced, casual, and fun work environment. A chance to be part of a scrappy, growing startup with a team of smart, creative, and determined people who love what they do.