Service Desk Representative II

Service Desk Representative II

With more than 80 years of crafting "The Finest Italian Cheeses Money Can Buy", Grande is a leader in the industry! Whether partnering with independent pizzerias from coast-to-coast to ensure they're delivering the very best pizza to their customers or assisting our food manufacturing partners in delivering specialty whey ingredient solutions, our commitment to quality can't be matched. While Grande's reputation of excellence in the market is important, we believe our commitment to our workplace and community culture is of equal merit – our Associates come first at Grande. To complement our industry-leading benefits, Grande puts an emphasis on your career growth opportunities, while always promoting a positive work/life balance and supporting the communities in which we live and work.

In Fond du Lac (FDL) you get the full four-season experience – warm in the summer with highs reaching into the 80s and plenty of sunshine for golf, biking, camping and live music under the open sky, and brisk air in the winter with average temps in the 20s and ample snow for snowmobiling, cross-country skiing, ice fishing and winter festivals. The greater FDL area (population 43,000) is easy to get around and roughly an hour drive to almost all major metros in the state (Milwaukee, Madison and Fox Cities/Green Bay). We've been rated "Top 100" in job growth among small U.S. metro areas. Additionally, our cost of living is 4% below the national average and you'll pay 21% less for housing, rent and property taxes compared to the rest of the country. From wonderful educational partners (public and private K12 schools and three local colleges/universities), a plethora of things to do/see, and a vibrant business and commerce community… learn more about how you can call Fond du Lac, HOME!

Job Summary: We're looking for a dedicated Service Desk Representative II to join our IT Support Team. In this role, you will provide exceptional first and second-level technical support for all IT devices, software, and applications. You'll be responsible for actively troubleshooting and resolving technical issues, ensuring minimal disruption to end-user productivity. Support areas include desktops, laptops, mobile devices, business applications, operating systems, and network connectivity. The ideal candidate has a strong technical foundation, excellent communication skills, a customer-first mindset, and ready to deliver high-quality service in a dynamic environment.

Schedule: Monday - Friday; 8:30AM-5:00PM

What you need to be considered for the role:

• Associate Degree in Information Systems, Computer Science or other related field required. An equivalent level of education and experience may be considered.
• Proficient in using and supporting Microsoft Office Products.
• Ability to relate technical concepts to non-technical people.
• Ability to comprehend complex environments.
• Skilled in asking inquisitive questions to help resolve issues.
• Ability / willingness to travel to other Grande facilities 10% of the time.

Preferred:

• Bachelors Degree in Information Systems, Computer Science or other related field preferred.
• ITIL Foundations Certificate desired.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.