Customer Service Representative

Customer Service Representative

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment?

Join Grande Aire Services, the leading choice for air conditioning, refrigeration, and appliance repair in Southwest Florida for over 50 years. We are seeking a highly skilled and motivated Customer Service Representative who shares our passion for providing exceptional service to uphold our tradition of excellence.

Customer Service Representative - Compensation and Benefits:

• Hourly Rate: $17-$20 per hour based on experience
• Paid time off
• 100% Paid Employee Medical Insurance
• Dental, Vision, and Life Insurance
• 401(k) matching
• Referral bonuses and Employee discounts

Customer Service Representative - Key Responsibilities:

• Answer all incoming calls and assist customers
• Convert potential customers into booked calls
• Set up new customers in ERP and maintain detailed records
• Coordinate appointments and dispatch effectively
• Promote company services and products enthusiastically
• Handle difficult customer situations with prompt responses
• Provide support via various communication channels
• Participate in accounts receivable activities
• Escalate issues for timely resolution
• Solicit and respond to customer feedback
• Meet/exceed assigned goals consistently

If you are a self-starter with exceptional organizational skills and a dedication to customer service, apply now to kickstart a rewarding career with us!

Grande Aire - Englewood 1606 Faust Dr, Englewood, FL 34224, USA

Work schedule:

• Monday to Friday
• Weekend availability

Supplemental pay:

• Supplemental income
• Bonus pay

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Referral program
• Employee discount
• Other