Manager, HR Service Delivery

Manager, HR Service Delivery

The Manager, Human Resources Service Delivery is responsible for overseeing the delivery of high-quality Tier 1 & Tier 2 HR services to the organization, ensuring that HR operations and support are efficient, customer-focused, and aligned with company goals. This role involves managing a team of HR professionals, optimizing HR processes, and acting as a liaison between the HR department and other business units. The Manager, Human Resources Service Delivery will also focus on continuous improvement initiatives, the employee experience, and the integration of technology in HR service delivery.

This is a hybrid role that is onsite in Lake Forest two days a week.

You Will:

• Oversee daily HR service delivery, ensuring timely and effective resolution of inquiries and requests.
• Lead the HR service delivery team to meet or exceed SLAs and KPIs, and manage HR service processes and workflows.
• Manage and mentor the HR team, providing coaching, support, and development opportunities.
• Identify opportunities to streamline HR processes, drive continuous improvement, and ensure compliance with policies and regulations.
• Act as a point of escalation for complex team member inquiries, collect and analyze feedback, and champion a customer-service-oriented approach.
• Partner with other HR functions and departments to ensure seamless service delivery and address team member concerns proactively.

You Have:

• Bachelor's Degree preferred
• 3+ years HR and/or Customer Service required
• 1+ years Supervisory preferred
• Strong leadership and team management abilities, with experience leading and developing HR teams.
• Excellent communication and interpersonal skills, with the ability to influence effectively with all levels of the organization.
• Problem-solving skills and the ability to manage complex HR-related issues with diplomacy and confidentiality.
• Customer-focused mindset with a commitment to enhancing the employee experience.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Strong competence with the use of HR and voice software applications including SAP, SuccessFactors, Service Now Avaya, Verint and other emerging technologies

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.