Account Manager

Account Manager (Full-Time | Hybrid)

Are you a proactive, customer-focused professional with a passion for technology? We are seeking a full-time Account Manager to build strong client relationships, drive customer success, and identify opportunities for growth within our SaaS platform.

Key Responsibilities

• Client Relationship Management: Develop and nurture strong, long-term relationships with clients, serving as their primary point of contact and trusted advisor.
• Customer Success & Satisfaction: Ensure clients get the most value from Servis.ai by understanding their needs, proactively addressing concerns, and guiding customers through best practices to maximize their success with Servis.ai.
• Performance & Adoption Monitoring: Track client engagement, adoption, and key performance metrics, providing regular reports and actionable insights on account health and opportunities for improvement.
• Renewals & Contract Management: Manage contract renewals and compliance, ensuring a seamless process while maintaining strong client relationships.
• Proactive Issue Resolution: Anticipate challenges and work swiftly to resolve issues, ensuring a smooth and positive client experience.
• Account Strategy & Coordination: Collaborate with internal teams to deliver a seamless experience and drive customer success.

Qualifications

• 2+ years of experience in account management, customer service, or software support.
• Strong communication skills with advanced English proficiency (spoken and written).
• Strong ability to work independently, anticipate needs, and proactively problem-solve, while maintaining a positive and team-oriented mindset.
• Experience in sales or upselling is a plus.
• A genuine interest in software and technology.

Why Join Us?

At Servis.ai, we're passionate about helping businesses streamline their operations with cutting-edge AI technology. As part of our Account Management Team, you'll play a crucial role in shaping customer success, fostering long-term partnerships, and contributing to our company's growth. Enjoy a collaborative team, remote flexibility, and the opportunity to grow within a fast-moving SaaS environment. If you're looking for an exciting role where you can make a real impact, we'd love to hear from you!