Senior Associate, Partner & Program Support

Senior Associate, Partner & Program Support

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

The Retail Center of Excellence (COE) is a dynamic regional team at the heart of GrabMart's strategy. Our mission is to enhance our customers' daily shopping experience and build a sustainable business model for the future. We develop solutions that strengthen our supermarket partners and unlock new growth opportunities. As a regional COE, we create globally-optimized playbooks and provide hands-on support to country teams, empowering them to win in their local markets. You'll join a team that has an impact on Grab's long-term growth and sustainability.

As the Senior Associate for Partner & Program Support, your mission is to ensure the smooth execution of our strategic initiatives by supporting the COE managers and country teams. You will be instrumental in managing our central repository of knowledge, coordinating key projects, and preparing materials for high-stakes partner meetings. You are part of the organizational backbone that allows the entire COE to operate efficiently and scale its impact across the region. You will report to the Head of Retail and work onsite at Petaling Jaya office.

The critical tasks you will perform include: Project Coordination, supporting the planning and execution of key COE projects, tracking timelines, milestones, and dependencies across multiple workstreams; Knowledge Management, owning and maintaining the COE's central repository of playbooks, case studies, and training materials, ensuring they are up-to-date and easily accessible to country teams; Partner Onboarding Support, assisting in the partner onboarding process by coordinating meetings, preparing materials, and tracking the completion of key launch tasks; Performance Reporting, helping prepare regular performance reports and presentations for Joint Business Plan (JBP) meetings with our strategic partners; Country Team Liaison, acting as a key point of contact for country teams, helping to address their inquiries and connect them with the right resources within the COE.

Qualifications

What essential skills you will need include: A Bachelor's degree in Business, Economics, Engineering, or a related field, with at least 4 years of relevant experience; Excellent attention to detail, especially when managing documentation and preparing materials for executive-level stakeholders; Experience using tools like Google Sheets or Excel (can perform complex functions) to analyze data and generate reports; Prior experience in project management, business analysis, or operations support, which would be a strong advantage.

Additional Information

We care about your well-being at Grab, here are some of the global benefits we offer: Term Life Insurance and comprehensive Medical Insurance; GrabFlex, create a benefits package that suits your needs and aspirations; Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave; We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges; Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.