Account Management Associate

Account Management Associate

Grab is Southeast Asia's leading superapp. From getting your favorite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honor, and humility.

We are looking for a high-performing, self-driven Sales Specialist with strong experience in the lending sector to accelerate our merchant lending portfolio. This role focuses on acquiring and managing lending partnerships with merchants, from MSMEs to established brands, through our P2P lending platform. Reporting to the Manager and working from the Jakarta office.

You will be expected to deliver high sales targets, while also contributing to go-to-market feedback, product iteration, and overall merchant strategy.

The critical tasks you will perform include:

• Act as the functional heart of our Merchant Lending business
• Acquire new merchants for lending – from MSMEs to big brands
• Hit and exceed monthly lending sales targets
• Build and maintain strong relationships with merchant clients
• Collaborate with internal teams (commercial, credit risk, operations) to ensure smooth loan processing
• Gather market and merchant's feedback to help improve product and sales strategy
• Keep sales activities and pipeline updated in CRM or internal tools

What essential skills you will need include:

• More than 2 years of experience in lending sales, preferably in P2P lending, multifinance, or digital financial institutions
• Proven success in achieving or exceeding high sales targets
• Comfortable across MSME scale up to larger brands with ability to adapt messaging accordingly
• Solid understanding of merchant lending market dynamics
• Excellent negotiation, communication, and relationship-building skills
• Self-starter with a strong sense of ownership and ability to work under minimal supervision
• Proficiency in MS Office, with familiarity in CRM software such as Salesforce considered a plus

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.