Service Manager - Heavy Construction Equipment

Service Manager – Heavy Construction Equipment

Location: Virginia Reports To: Branch Manager Position Type: Full-Time

Position Overview

We are seeking an experienced Service Manager to lead shop and field service operations supporting heavy construction and specialty equipment. This role is responsible for day-to-day service execution, customer satisfaction, team leadership, and operational performance. The ideal candidate is a strong leader with a solid background in heavy equipment service, scheduling, and cost control, and a customer-first mindset.

Key Responsibilities

• Manage daily operations of shop and road service teams to ensure safe, efficient, and high-quality service delivery
• Build and maintain strong customer relationships, serving as a key point of contact for service-related needs
• Oversee scheduling, workflow planning, and work order management to meet customer and business deadlines
• Monitor service performance, labor utilization, and cost control to support profitability and efficiency
• Partner with local unions to maintain a positive, productive, and compliant work environment
• Coach, train, and develop technicians and service staff, driving performance and professional growth
• Support service standards, safety initiatives, and continuous improvement efforts

Qualifications & Preferred Experience

• Proven leadership and people management experience in a heavy equipment service environment

• Strong customer service and relationship-building skills

• Experience managing shop and field service scheduling, work orders, and service costs

• Ability to lead, motivate, and develop technical teams

• Background supporting construction, foundation, utility, crane, or specialty equipment is preferred

• Strong communication, organizational, and problem-solving skills

• A desire to learn and grow within a service leadership role

Compensation & Benefits

• Competitive wages and company bonus program

• Full medical, dental, and vision coverage

• Competitive vacation, holiday, and sick time

• 401(k) savings plans and pension programs

• Stable leadership role with long-term growth opportunity

Why This Role

• Leadership position with direct impact on service operations and customer satisfaction

• Opportunity to manage both shop and field service teams

• Long-term career growth with a well-established equipment service organization