IT Support Specialist

IT Support Specialist

Join a stable, family-owned manufacturer where people matter and IT plays a hands-on role in keeping operations running smoothly. This is an opportunity to be part of a close-knit team that values ownership, teamwork, and long-term careers—while working in a modern hybrid IT environment.

What You'll Do

1. Troubleshoot and resolve advanced hardware, software, and peripheral issues across Windows-based environments
2. Serve as an escalation point for IT support requests and assist junior technicians as needed
3. Support basic networking needs including switch ports, VLAN checks, Wi-Fi, cabling, and VoIP devices
4. Deploy, maintain, and secure laptops, desktops, mobile devices, and enterprise applications
5. Monitor and support endpoint security tools (AV, EDR, encryption, patching)
6. Manage IT assets from deployment through retirement, ensuring accurate inventory and secure disposal
7. Assist with IT projects such as PC refreshes, Wi-Fi upgrades, application rollouts, and equipment moves
8. Work closely with IT, Operations, and Engineering teams to support the business

What We're Looking For

1. 4+ years of experience in IT support, desktop administration, or endpoint management
2. Strong knowledge of Windows OS, Microsoft 365, and hybrid on-prem/cloud environments
3. Solid networking fundamentals (IP addressing, VLANs, DHCP/DNS, Layer 1–3 troubleshooting)
4. Experience supporting enterprise Wi-Fi, VoIP, and endpoint security tools
5. Excellent communication, organization, and customer service skills
6. Comfortable working in both office and plant environments

Why This Opportunity

1. Family-owned company with a people-first culture and long-term stability
2. Broad exposure to IT support, networking, and infrastructure projects
3. Hands-on role with real impact across the organization

Benefits

1. Competitive compensation
2. Full benefits package including 401(k), medical, dental, and PTO

Please submit a resume for consideration. Only the most qualified applicants who provide a resume will be contacted. Must be eligible to work the U.S. without restrictions. If you would like to learn more about Manufacturing opportunities, contact Dan Poel with gpac. Resumes can be confidentially sent to dan.poel@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.