International Operations Manager Position

International Operations Manager

Kansas City, MO (On-Site)

$80,000–$90,000 base salary (flexible based on qualifications) + 10% annual bonus

About the Opportunity

We are a well-established, people-first logistics services organization delivering comprehensive domestic and international freight solutions. Our culture emphasizes professional development, collaboration, and delivering exceptional service to our customers. We believe how results are achieved matters just as much as the results themselves.

Position Summary

The International Operations Manager is responsible for overseeing daily air and/or ocean import and export operations to ensure efficient, compliant, and profitable movement of freight. This role provides leadership to the operations team, manages key customer and carrier relationships, and leverages performance metrics to drive continuous operational improvement.

Key Responsibilities

• Oversee end-to-end international import and export operations, ensuring efficiency, compliance, and profitability
• Develop and execute strategic initiatives focused on gross margin improvement and customer satisfaction
• Analyze data, KPIs, and operational metrics to identify trends and drive performance improvements
• Lead, mentor, and develop the operations team, fostering accountability and collaboration
• Identify and develop high-potential employees to support long-term leadership growth
• Build and maintain strong relationships with customers, carriers, and international partners
• Act as the primary escalation point for operational issues and service challenges
• Design and implement operational policies, procedures, and systems to improve efficiency and reduce costs
• Ensure ongoing compliance with all applicable import/export regulations and industry requirements
• Perform additional duties as assigned by senior leadership

Qualifications

• 3–5 years of experience in international freight forwarding, LTL, FTL, or expedited operations
• Minimum of 1 year managing direct reports
• CargoWise Certified Specialist (or ability to obtain and maintain certification)
• IMDG and/or IATA Dangerous Goods certification
• Strong leadership, problem-solving, and communication skills
• Ability to thrive in a fast-paced, deadline-driven environment

Why Join Us

• Competitive compensation with performance-based bonus
• Opportunity to lead and grow a high-impact operations team
• Stable organization with long-term growth opportunities
• Supportive, people-focused culture that values development and accountability