Inside Sales/cutomer Service

Customer Service Representative

Onsite | Full-Time

We're seeking a Customer Service Representative to be the first point of contact for customers—providing support, processing orders, and ensuring a great experience. The ideal candidate has strong account management skills and experience using software to manage customer interactions.

Responsibilities

• Handle correspondence, reports, and files with accuracy and confidentiality.
• Enter and update customer orders in the system.
• Process information, maintain records, and resolve discrepancies.
• Provide quotes, confirm delivery/shipping details, and coordinate with operations.
• Build and maintain strong customer relationships.
• Perform related duties as needed.

Qualifications

• Proven customer service experience, preferably in a sales environment.
• Strong communication and negotiation skills.
• Background in account management.
• Team player with the ability to work independently.

Benefits

• 401(k) with company match
• Health, dental, vision, and life insurance
• Paid time off

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.