Director Commercial Service Operations

Director Of Commercial Service Operations

Our client, a major player in transportation and risk management industries, is seeking a Director of Commercial Service Operations. Lead a growing team servicing fortune 500 corporate clients in a dynamic company with a global reach. This senior leadership position manages oversight of the end-to-end client experience ensuring long-term retention, satisfaction, and the ongoing expansion of strategic partnerships. While overseeing the commercial servicing team, the Director of Commercial Service Operations is ultimately responsible for identifying forward-looking cost-optimization opportunities aligned with client's broader organizational objectives.

Key Responsibilities

• Serve as the primary steward of the client relationship, driving retention, satisfaction, and strategic partnership growth.
• Lead the client service team to ensure consistent delivery of all commitments, solutions, and service initiatives.
• Evaluate insurance programs, conduct detailed coverage analyses, and provide strategic recommendations on placements and contract terms.
• Identify and communicate strategic savings and optimization opportunities aligned with client's broader business objectives.
• Develop and present reporting on account performance, new business opportunities, and growth trends to support leadership forecasting and planning.
• Build and maintain strong relationships with clients, insurance markets, and key external partners to enhance service quality and market positioning.
• Act as a subject matter expert to internal teams.

Qualifications

• Bachelor's degree or equivalent professional experience
• Commercial insurance certifications and designations are advantageous.
• 5+ years in direct servicing experience
• 5+ years in leadership roles
• Knowledgeable about fleet insurance

For consideration, email your resume to Bethany.delahunt@gogpac.com.