Customer Services Manager

Customer Experience And Retail Processes Manager

This is a professional business industry. Kansas peeps: Manhattan, Salina, Hutchinson, Wichita, McPherson, Topeka. Do you live near one of these cities? I am looking for an Organizational Leader in a customer-facing business, such as hospitality, finance, banking, trust, wealth, insurance, professional retail services.

Kansas talent – Leadership Opportunity in Retail Banking. Our client, a forward-thinking financial institution with an employee-owned culture, is searching for a Retail Services Manager to join their leadership team.

This role is designed for a strategic, process-minded leader who excels in organizational leadership, operational efficiency, and cultural influence—without direct staff management. You'll work side-by-side with Market Presidents to strengthen branch operations, standardize procedures, ensure regulatory compliance, and elevate customer service across multiple locations.

What You'll Do:

• Collaborate with branch leaders to reinforce service standards and customer experience consistency.
• Standardize operational processes, ensuring regulatory compliance and audit readiness.
• Partner cross-functionally with IT, Compliance, Marketing, and Deposit Ops to align branch execution.
• Coach and support frontline staff in service conversations, product knowledge, and customer engagement.
• Champion a culture of excellence, accountability, and continuous improvement across branches.

Why This Role Matters: This position was created through strategic planning to prepare the organization for its next phase of growth. By strengthening operational foundations and inspiring staff, this leader will shape the customer-facing culture that keeps the institution thriving in the communities it serves.

Ideal Candidate:

• Skilled at big-picture thinking while also detail-oriented in process oversight.
• Adept at influencing, coaching, and building trust with leaders and staff.
• Strong knowledge of banking operations, risk, and compliance.
• Thrives in a collaborative, employee-owned environment.

Location: Candidate should reside within the Salina/Topeka/Wichita triangle.

This is a unique chance to make a strategic impact on people, process, and culture—all without a sales mandate.

Compensation and fringe benefits:

• Competitive pay for the KBA survey/area
• Taking over the reins from a healthy team poised for exciting growth!
• A place at the table in strategy and really make an impact on your company and the team members
• PTO/vacation
• Health benefits, life insurance, continued education

Requirements:

• Ability to work with on-site managers, and answer directly to the CEO
• 10 years of experience in Organizational Leadership
• Leadership history "One of the major pieces of this position for me is the ability to build/grow/lead people and the team."
• Organizational Leadership principles.

Only qualified applicants will be considered and contacted. Your confidentiality is assured either way.

For additional information regarding this position or other banking or accounting, please reach out to a top banking recruiter—Vanessa Wergin confidential direct line 605-809-8558 vanessa.wergin@gogpac.com.