Customer Service Representative

Customer Service Representative

A well-established, growth-oriented manufacturer is seeking a Customer Service Representative to join their team. This role serves as a key link between customers and internal operations, ensuring orders are processed accurately and delivered on time while providing excellent service.

This is a great fit for someone who enjoys a fast-paced environment, problem-solving, and working closely with production and logistics teams.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat
• Manage customer orders from entry through delivery, ensuring accuracy and timeliness
• Coordinate with production, inventory, logistics, and external vendors to meet deadlines
• Communicate order status, shipping updates, and timelines to customers
• Resolve customer issues, discrepancies, and delays in a professional and timely manner
• Develop a strong understanding of products, processes, and services
• Assist with building job details and Bills of Materials (BOM)
• Utilize ERP systems to manage orders, customer data, and communication history
• Maintain accurate records and generate reports as needed
• Collaborate cross-functionally with sales, production, quality, and shipping teams
• Identify opportunities for process improvements and provide feedback to leadership

Qualifications

• High school diploma or equivalent (additional education a plus)
• 2+ years of customer service experience, preferably in manufacturing or industrial settings
• ERP experience (SAP, Oracle, Microsoft Dynamics, Radius, etc.) preferred
• Strong communication and problem-solving skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Adaptable with a willingness to learn

Why This Opportunity?

• Stable, growing manufacturer with long-term opportunity
• Team-oriented, collaborative environment
• Hands-on role with visibility across the full order lifecycle
• Opportunity for growth and advancement

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.