Customer Service / Building Permit Specialist

Customer Service / Building Permit Specialist

Compensation: $45,000–$55,000 (DOE) Type: Full-Time | On-Site Industry: High-End Residential Construction

About the Role

A well-established high-end residential builder is seeking a Customer Service / Building Permit Specialist to support our luxury homebuilding operations. This role is perfect for someone who is organized, detail-oriented, and dependable, with a passion for delivering excellent customer service.

You will act as a key liaison between clients, municipalities, and internal teams—helping to streamline the permitting process while ensuring a smooth and professional experience for everyone involved.

Responsibilities

• Serve as the main point of contact for customer service questions and requests
• Prepare, submit, and track building permit applications
• Coordinate with city/county officials, clients, and internal staff
• Manage documentation, records, and permit-related files
• Provide administrative support to construction and project teams
• Follow up on all permit requirements, deadlines, and outstanding items

What We're Looking For

• Strong written and verbal communication skills
• Highly organized, detail-driven, and proactive
• Comfortable with computers and learning new software
• Experience with a homebuilder is preferred (not required)
• Professional, reliable, and honest
• Demonstrated long-term employment stability — we cannot consider candidates with frequent job changes (every 1–3 years)

Why Join Us?

• Work with a respected luxury builder known for craftsmanship and quality
• Stable, long-term career opportunity in a supportive team environment
• Opportunities to learn, grow, and gain deeper exposure to the construction process