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Technical Customer Support Associate - Remote Eligible
Analyze customer data to improve support strategies and enhance user experience.
Remote
Junior
2 weeks ago
Quorum (formerly Govpredict)
The system of record for government affairs.
1 Similar Job at Quorum (formerly Govpredict)
✨ About The Role
- The Technical Customer Support Associate will be responsible for troubleshooting technical demands and providing customer support.
- In the first week, the associate will gain familiarity with the Quorum platform and establish connections within the team.
- By the end of the first month, the associate will begin resolving Technical Support tickets and learn about Quorum's operational processes.
- Within the first six months, the associate will guide the Customer Success team in optimizing data utilization from operational systems.
- After one year, the associate will manage Technical tickets, extract reports, and assist in analyzing system data for the Customer Success team.
⚡ Requirements
- The ideal candidate is proficient in English, both written and verbal.
- A college degree in a technical field is either completed or in progress.
- Candidates should have a minimum of 1 year of experience in technical support or customer service within a SaaS environment.
- Proficiency in Javascript and MySQL is essential for this role.
- Familiarity with ticketing systems such as ZenDesk, Atlassian, or JIRA is required.
- Strong analytical skills are necessary to interpret data and understand customer challenges.
- Exceptional problem-solving and troubleshooting abilities are crucial for success in this position.
- Attention to detail is important to ensure high-quality customer support.
About Quorum (formerly Govpredict)
The system of record for government affairs.