Operations Supervisor

Operations Supervisor

The Operations Supervisor provides direct supervision to full and part time Building Attendants, specifically in the areas of operations and maintenance.

Job Functions:

• Assumes management responsibility for all services and activities involved in the operations of all arena and exhibition hall spaces.
• Selects, trains, motivates and evaluates front-line staff.
• Provides or coordinates staff training for all employees (including temporary workers).
• Coaches employees to correct deficiencies.
• Implements Performance Improvement procedures on a timely basis.
• Ensures staff is working safely and are aware of proper safety guidelines.
• Works with employees to correct deficiencies; implement discipline and termination procedures.
• Assists in the planning, directing, coordinating and reviewing the work plans for facility operations.
• Participates in the development and administration of the Operations budget; forecasts additional funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures and implements adjustments as necessary within assigned responsibilities.
• Oversees the setup of events; coordinates facility arrangements with concessionaires and AV; directs and monitors changeovers.
• Schedules appropriate changeover crew to accurately and efficiently set up, clean and tear down events and adjusts as necessary.
• Maintains departmental equipment.
• Performs other duties as assigned.

Physical Demands and Work Environment:

Physical demands:

• Employee is frequently required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

• The duties of this position are performed primarily indoors and occasionally outdoors in all types of weather conditions. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

Qualifications:

• High school diploma (or equivalent) and a minimum of three (3) years of experience in an operations position in an Arena, Convention Center or Public Assembly Facility.
• Minimum of two (2) years of experience in set up/housekeeping, event coordination or related field.
• A degree in Facility Management or related field may allow for substitution for years of experience.
• Must have the ability to function in a fast paced, high-pressure environment.
• Possess superior interpersonal and communication skills.
• Must have the ability to work long hours including nights, weekends and holidays.
• Self-motivated and have excellent organizational skills.