Creative Operations Lead

Creative Operations Lead

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It's an incredibly exciting time to join our team and we're a friendly bunch! We're proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we're a recipe box company that's disrupting the sector, and we're passionate about our diverse team and our customers. All of our people are responsible for the success of Gousto, and we're passionate about creating an inclusive environment for all to thrive. Our guiding values Dream, Deliver and Care show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Job Description

Act as the senior point of contact for creative operations, building trusted partnerships with senior stakeholders and cross-functional teams to ensure alignment with business priorities.

Lead the creative planning and prioritisation process (Creative Prioritisation forum) with senior stakeholders, ensuring resources are deployed against OKRs and timelines.

Define, implement, and evolve a fit-for-purpose creative operating model that embeds scalable processes and drives long-term effectiveness.

Own and evolve Wok-Flow, acting as senior business owner for the workflow system; proactively identify and integrate new tools and automation.

Lead strategic resourcing balancing internal, freelance, and external capacity to meet business priorities, campaign peaks, and long-range plans.

Manage the full creative operations budget, including forecasting, cost-efficiency initiatives, and supplier negotiations.

Build and manage strong relationships with freelancers, agencies, and production partners, ensuring integration into Gousto's operating model and compliance with IR35 and legal requirements.

Oversee delivery of gold-tier and high-impact productions, ensuring projects are delivered on time, on brand, and on budget.

Champion continuous improvement, capturing learnings and driving agile ways of working across a fast-paced, multichannel environment.

Line manages and mentor the Creative Operations team (including Traffic & Resource Management)

Qualifications

Experience we are looking for

Demonstrated experience leading Creative Operations or Resource/Traffic Management in a fast-paced in-house or agency environment.

Proven ability to design and optimise operating models that deliver efficiency and scalability.

Skilled in budget management, financial forecasting, and commercial supplier negotiations.

Strong track record of building and managing external supplier ecosystems (freelance, production, agencies).

Advanced user of workflow and project management tools (e.g., Wok-Flow, Monday, Asana), with the ability to implement new systems and automation.

Experienced at influencing senior stakeholders and aligning resources to business priorities.

Adept at managing multiple projects simultaneously, balancing speed, quality, and creative integrity.

Strong knowledge of legal, compliance, and IR35 considerations in freelance and supplier management.

Excellent communicator and collaborator, able to embed best practices across diverse teams and disciplines.

Inspirational leader who builds culture, develops people, and drives continuous improvement

Additional Information

Whether it's creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself. Everyone is welcome and we're looking for applications from people of all backgrounds and experiences.

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need and we will make every effort to accommodate. (Eg, Extra time or systems accommodations)