✨ About The Role
- The role involves leading a team of Product Specialists to provide high-touch interactions through consult calls.
- The Team Leader will coach, mentor, and manage a distributed team across multiple countries.
- Regular performance management processes, including weekly check-ups and quarterly reviews, will be part of the responsibilities.
- The position requires handling escalations and managing clients at churn risk.
- Collaboration with Success and Sales teams is necessary to enhance client support and drive results.
âš¡ Requirements
- The ideal candidate has at least a year of management experience in a relevant field.
- A strong background in customer implementation, success, or support with a focus on customer experience for over two years is essential.
- The candidate should possess excellent project management and planning skills, demonstrating a growth mindset.
- Being data-driven and capable of approaching challenges with well-supported information and resources is crucial.
- The successful individual will have strong de-escalation skills and be comfortable working with various aspects of customer journeys and Gorgias products.