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Support Team Lead (product Specialists) - Remote Eligible

Lead a team to enhance customer engagement and reduce churn through effective product usage.
Remote
Mid-Level
2 weeks ago
Gorgias

Gorgias

Respond in minutes, not days.

✨ About The Role

- The role involves leading a team of Product Specialists to provide high-touch interactions through consult calls. - The Team Leader will coach, mentor, and manage a distributed team across multiple countries. - Regular performance management processes, including weekly check-ups and quarterly reviews, will be part of the responsibilities. - The position requires handling escalations and managing clients at churn risk. - Collaboration with Success and Sales teams is necessary to enhance client support and drive results.

âš¡ Requirements

- The ideal candidate has at least a year of management experience in a relevant field. - A strong background in customer implementation, success, or support with a focus on customer experience for over two years is essential. - The candidate should possess excellent project management and planning skills, demonstrating a growth mindset. - Being data-driven and capable of approaching challenges with well-supported information and resources is crucial. - The successful individual will have strong de-escalation skills and be comfortable working with various aspects of customer journeys and Gorgias products.
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Support Team Lead (product Specialists) - Remote Eligible
Remote
Support
About Gorgias
Respond in minutes, not days.