Manager, Account Management

✨ About The Role

- The role involves managing a team of 5 Enterprise Account Managers, each responsible for 80-100 accounts, with a focus on setting clear objectives and empowering team members to exceed sales targets. - The manager will establish service level agreements (SLAs) for the Account Management team and regularly analyze performance metrics to provide actionable feedback for continuous improvement. - Collaboration with Customer Experience (CX) and Sales Leaders is essential to create processes that enable Account Managers and Customer Success Managers to drive revenue together. - The position requires mentoring and developing talent within the team, including training on effective sales techniques and product knowledge. - The manager will refine sales processes by enhancing onboarding, sales playbooks, and enablement materials to improve team effectiveness. - Engaging with customers through calls or in-person meetings to support the team and demonstrate products being cross-sold is a key responsibility. - Staying informed about industry trends, market conditions, and competitors is necessary to

⚡ Requirements

- The ideal candidate will have over 2 years of management experience, demonstrating a strong ability to coach and develop high-performing sales or account management teams. - A successful applicant will possess at least 3 years of experience in account management, with a proven track record of driving revenue through account expansion and renewals. - Strong analytical skills are essential, enabling the candidate to identify trends and make data-driven decisions effectively. - The candidate should have a deep understanding of sales methodologies and be proficient in objection handling techniques. - Exceptional communication skills are necessary for engaging clients and collaborating with team members and internal stakeholders. - A results-oriented mindset is crucial, with a passion for driving revenue growth and meeting or exceeding quotas. - Familiarity with CRM and sales tools, such as Hubspot and Gong, is expected. - Experience in a fast-paced startup environment will be beneficial, as the role requires strong organizational and multitasking abilities. - Previous experience selling SaaS solutions or working with e-commerce clients is highly desirable.