Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations-from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

The teams you could be joining 👇

Developer Relations Team 🌐

• Team Focus:

  • Expand and optimize authentication methods (OAuth2, SSO, etc.) and APIs for both internal and external developers.
  • Design, document, and scale Gorgias' public and private APIs.
  • Build and grow a partner ecosystem through the Gorgias App Store and developer community.
  • Focus on API stability, latency, and performance, ensuring the API is mission-critical for internal and external integrations.

Growth Team 💸

• Team Focus:

  • Revamp the billing system and integrations with financial partners to drive product-led growth.
  • Collaborate with Go-To-Market, Finance, and Product teams to align on growth strategies, pricing models, and customer onboarding.
  • Lead efforts in monetization and customer journey optimization, focusing on expanding Gorgias' customer base and driving retention.

Agent Productivity📈

• Team Focus:

  • Work on core features of the Helpdesk product, including ticket routing, SLAs, auto-merge, macros, and rules.
  • Ensure the product is highly available, scalable, and performs well under high traffic.
  • Focus on building features that enhance customer support workflows and integrate seamlessly with Gorgias' overall platform.

Who You Are

• Technical Expertise: You have a strong background in back-end engineering, specifically with high-traffic applications and distributed systems. Desirable experience with Python, Kafka, Flink, or similar

• Leadership: You have 2+ years of experience in an engineering manager or team lead position, with a proven ability to mentor and develop engineers.

• Problem Solver: You can navigate complex technical challenges and balance the needs of multiple stakeholders.

• Customer-Focused: You understand the importance of aligning technical solutions with customer needs and business goals.

• Collaboration: You excel in a cross-functional environment, partnering with teams like Product, Design, and Go-To-Market to deliver impactful solutions.

Perks and Benefits

• 💰Competitive salary & equity (90th percentile of the market worldwide)

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let's grow together!