✨ About The Role
- The Director of Professional Services will lead a team of implementation managers and technical solution engineers.
- This role involves building a new professional services vertical focused on technical implementation services.
- The candidate will create a world-class experience for enterprise merchants throughout their customer journey.
- Responsibilities include developing scalable playbooks to enhance the current implementation offering.
- The Director will also set and drive the roadmap for the team, ensuring optimal customer-first processes.
âš¡ Requirements
- The ideal candidate has over 5 years of experience in a leadership role, particularly in building and scaling high-performing customer-facing teams.
- A strong background in strategy is encouraged, especially within the AI, enterprise, and B2B sectors.
- The candidate should be comfortable working in a startup environment and willing to engage in hands-on tasks.
- Proven ability to develop tailored plans based on customer needs and drive product adoption is essential.
- The successful individual will possess strong operational and data-driven leadership skills.