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Account Manager, Support Suite
Develop tailored strategic account plans to drive growth and retention for mid-market clients.
Los Angeles
Mid-Level
3 weeks ago
✨ About The Role
- The Account Manager will manage a portfolio of 150-180 accounts, focusing on driving growth and retention.
- Responsibilities include identifying and executing upsell and cross-sell opportunities to strategically expand accounts.
- The role involves developing strategic account plans in collaboration with Customer Success Managers to maximize customer value.
- Engaging with key stakeholders and building relationships with executive-level clients is a critical aspect of the job.
- The Account Manager will collaborate with cross-functional teams, including Customer Success, Product, and Legal, to deliver seamless customer experiences.
- Accurate documentation of account activities, opportunities, and risks in the CRM is essential for informing data-driven strategies.
- The role may require travel for in-person meetings with clients to strengthen relationships and understand their evolving needs.
âš¡ Requirements
- The ideal candidate has 3-4 years of experience managing and selling into mid-market SaaS accounts, demonstrating a proven track record of driving growth.
- A successful Account Manager will be skilled at building relationships with C-level executives and fostering long-term partnerships.
- The candidate should be data-driven, with experience in interpreting data trends to identify opportunities and mitigate risks.
- Strong problem-solving skills are essential, as the role requires diagnosing customer pain points and developing tailored solutions.
- Excellent communication skills, both verbal and written, are necessary to translate technical concepts into business value.
- The candidate must be highly organized, capable of managing multiple accounts and priorities in a fast-paced environment.
- Adaptability and resilience are key traits, as the role thrives in a startup-like setting.